Dear BT,

I'm disappointed by your services.

I moved home on April 10, 2005 and I informed you to:
- disconnect the two phone lines (020 878X XXX1 & 020 878X XXX8) in my last property, and
- connect a new phone line (020 894X XXXX) to my new address.

On May 23, I received a bill which indicated that you've disconnected one of the phone lines (020 878X XXX1) but not the other (020 878X XXX8). What is your problem? Is simple instructions too difficult for your telephone advisors to understand? Does it make sense that, in the absence of any other instructions (like moving the phone number to a new address), I would want to keep a phone line in an old property that I no longer reside?

To add insult to injury, I called you customer services number and had to walk through the insane menu, followed by talking to someone who didn't have the authority to help me. While I was being put on hold, the line got cut off and I couldn't get through again because it was 7:45pm and your so-call customer services line closes at 8:00pm. What kind of service do you offer? No wonder people are leaving you.

What kind of a company do you operate? You can't get my very simple instructions executed and your so-call help (or services) actually caused me more aggravation than anything else.

The bill that you presented to me is not correct and I'm not paying it. I will not be paying anything until you can get it right. I'm certain that your company is excellent at over-billing people as I've previous experience of such behavior. Should you force me to pay the bill, I'll be contacting my lawyer.

Your most inconvenienced customer,

[spikegifted]